FAQ

What is KatWatch

KatWatch is a personal media player that you can explore for movies, series, or biographies of actors and directors. Link with your cloud, and we will help you sort everything by genre, topic, and many other categories.

KatWatch features:
- Add your own cloud content
- Watch trending trailers
- Not only you could track on your phone what you want to watch, you could also enjoy a laid back movie time on your TV with the KatWatch app.

Create and customize your own watchlist

Important Notice
KatWatch is a personal media player software which only offers cinematographic information. This means that it does NOT provide users with any media content. Thus, if they wish to do so, users have to add their own content to the platform. Therefore, KatWatch is not responsible should said media content be illegal.

What devices does KatWatch work on?

 KatWatch works seamlessly on:

  • Smart TVs (Samsung, LG, Hisense, etc.)
  • Android Boxes & Android TV
  • Mobile phones and tablets (via screen casting)
  • Laptops (via HDMI or casting)

How to install the app

Visit www.katwatch.com on your Smart TV or Android box.

Click the Download App button.

Open the app and enter your activation code to start watching.

 How do I get an activation code?

You will automaitcally receive the activation code via email within 5 minutes of checkout.

How can I become a KatWatch Plug?

Simply sign up to out  KatWatch Plug Program. Once registered, download the Pro Affiliates app to access training materials, commission tracking, and more.

Do I need technical knowledge?

No — we provide all the tools, training, and support you need. If you can use WhatsApp, you can be a successful KatWatch Plug!

How do I track my earnings?

After signing up, your dashboard inside the Pro Affiliates app lets you track commissions, referrals, and payments in real time.

How to acquire a plan?

FROM OUR WEBSITE1. Visit katwatch.com and log in to your account.
2. Choose your preferred plan.
3. Complete the payment process.
Your billing information will be shown on the screen after payment, and you'll receive a confirmation email as well as a second email with your activation code.

How to test your internet speed

KatWatch provides an internet speed tester within the TV app. If you notice slow poster loading or streaming issues, use this tool to check for internet problems.

ON YOUR TV APP1. Go to "Help" > "Speed Test."
2. Click "Start" and wait for the download and upload speed tests to complete.

If your streaming speed remains slow despite good internet speed, please contact us for further assistance.

How to clear app cache for improved performance

If you experience slow performance while using the app, try clearing the app cache for smoother playback:

1. Exit the app and go to the Settings on your device.
2. Navigate to the Apps section.
3. Find and select the KatWatch app.
4. Tap on "Clear Data."
5. After clearing the data, you'll need to log back into the app.

You can also use this method to clear cache data for other apps on your device for a better user experience.

Buffering Issue

If you encounter playback issues like buffering, please follow these steps to help us resolve the problem quickly:

1.Record Details: Note the title of the movie or TV show experiencing buffering. For TV shows, include the season and episode information.

2.Describe the Issue: Provide a detailed description of the problem you’re experiencing.
If possible, make a screen recording of the buffering issue to help us locate the problem more effectively.

3. Report an Issue Log:

ON YOUR SMARTPHONE:- During playback, tap the “i” icon.
- Under the "Playback Issue" section, select the option that best describes your problem.
- If no option fits, manually describe the issue.
- Tap “Submit.”

ON YOUR TV:- During playback, access “Report Issue” from the bottom menu or fill out the provided form.
- Under the "Playback Issue" section, select the option that best describes your problem.
- Click “Submit.”

4. Provide Account Information: Send us your KatWatch account name and UID.
We greatly appreciate your support!